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Your questions. Our answers.
Everything you need to know about Mukisoft – clear, honest, and to the point.
What makes Gustl products special?
Gustl products are characterized by their high-quality natural ingredients and a formula developed by a pharmacist, tailored to the needs of your dog's skin and coat. Our products are manufactured in Germany and are subject to strict quality standards to ensure the best possible care for your four-legged friend. Furthermore, we refrain from using harmful chemicals and instead rely on gentle yet effective ingredients to promote your dog's well-being.
Are Gustl products suitable for my dog?
Our Gustl products were specially developed by a pharmacist to meet the needs of dogs. They consist of high-quality, natural ingredients and have been carefully formulated to care for your dog's skin and coat without irritating or drying it out. Whether your dog is a puppy, an adult, or a senior, our products are suitable for dogs of all ages and breeds. However, if you have any specific concerns or individual requirements, we recommend consulting a veterinarian before use or contacting us directly with any further questions.
How do I use Gustl products?
Using our Gustl products is simple and straightforward. Each product comes with clear instructions to ensure you can provide your dog with the best possible care. Generally, it's sufficient to use the product according to the instructions on the packaging or as described online for each product. Should you still have any questions about application, we are always happy to help.
What ingredients are contained in Gustl products?
You can easily find detailed information about the ingredients contained in our Gustl products on our website.
What makes Gustl products special?
Gustl products are characterized by their high-quality natural ingredients and a formula developed by a pharmacist, tailored to the needs of your dog's skin and coat. Our products are made in Germany and are subject to strict quality standards to ensure the best possible care for your four-legged friend. Furthermore, we refrain from using harmful chemicals and instead rely on gentle, yet effective ingredients to promote your dog's well-being.
Are Gustl products suitable for my dog?
Gustl products are characterized by their high-quality natural ingredients and a formula developed by a pharmacist, tailored to the needs of your dog's skin and coat. Our products are manufactured in Germany and are subject to strict quality standards to ensure the best possible care for your four-legged friend. Furthermore, we refrain from using harmful chemicals and instead rely on gentle yet effective ingredients to promote your dog's well-being.
How do I use Gustl products?
Gustl products are characterized by their high-quality natural ingredients and a formula developed by a pharmacist, tailored to the needs of your dog's skin and coat. Our products are manufactured in Germany and are subject to strict quality standards to ensure the best possible care for your four-legged friend. We also refrain from using harmful chemicals and instead rely on gentle yet effective ingredients to promote your dog's well-being.
What ingredients are contained in Gustl products?
Gustl products are characterized by their high-quality natural ingredients and a formula developed by a pharmacist, tailored to the needs of your dog's skin and coat. Our products are made in Germany and are subject to strict quality standards to ensure the best possible care for your four-legged friend. Furthermore, we refrain from using harmful chemicals and instead rely on gentle yet effective ingredients to promote your dog's well-being.
How can I pay?
You can choose between several payment methods.
We offer:
- Payment by credit card (Visa and Mastercard)
- Payment with Apple Pay & Google Pay
- Payment with PayPal
Can I also use a payment plan?
Unfortunately, this isn't possible directly through us, but PayPal offers this service if you select PayPal as your payment method at checkout. You can find the current terms and conditions on the PayPal website.
Where can I see my invoice?
You will receive the link to your invoice in your order confirmation email. If you no longer have the email, you can also contact us at any time using the contact form.
How long will it take for my ordered products to be shipped?
We will process your order as quickly as possible. You should therefore usually receive your package within 2-4 business days.
How much does shipping cost?
We optimize shipping costs for you depending on the size and weight of the delivery. Shipping costs are therefore generally €5.89 within Germany and from €14.49 to all other EU countries.
For orders over €80, we also ship your products free of charge.
My order arrived damaged. What can I do?
Should a product arrive damaged in the rare event, please take photos of the affected product and send them directly to us via email.
We will then get back to you as quickly as possible with a solution.
Can I return Gustl products?
Yes, you can return unopened Gustl products. We understand that needs can change or that sometimes it's necessary to cancel an order. Unopened products can be returned within a reasonable period of 14 days. Please note, however, that you are responsible for the return shipping costs. Once we receive the returned products, we will issue a refund.
Can I return Gustl products that have already been opened?
Unfortunately, for hygiene reasons, we cannot accept returns of Gustl products that have already been opened. As our products are considered hygiene products, it is important to us to ensure the highest standards for the health and safety of our customers and their beloved four-legged friends. We ask for your understanding that opened products cannot be returned.
However, should a product show defects despite our strict quality control, we will be happy to replace it as quickly as possible. In such a case, please contact us so that we can find a solution to ensure that you and your dog are satisfied with our products.
How can I buy gift vouchers?
Simply select the gift voucher and your desired amount from our product list, add the voucher to your shopping cart and follow the instructions during checkout. This way, your loved ones can choose their own products.
All our vouchers are valid for 2 years from the date of issue.
Further questions?
Feel free to contact us at any time via our contact form, by email at info@mukisoft.de, or visit us in person at our pharmacy in Ingolstadt.
Didn't find an answer to your question?
We'd be happy to advise you if you couldn't find a suitable answer among the frequently asked questions.